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Our Guarantee - Returns

30-DAY SLEEP GUARANTEE (Pillowcases / Bed Linen)

Our products are made from the finest 6A Mulberry Silk in 25-Momme (pillowcases) and 22-Momme (Bed Linen) with a specially commissioned weave and finishing process that gives our fabric its trademark qualities of smooth hand feel, durability and matt sheen.

Each of our products have been designed in our London studio and manufactured to the highest standards of quality.

We've developed the most superior silk products on the market, as we want the world to discover the joy and benefits from sleeping with silk. So, we're offering a 30-night sleep guarantee.

If you have bought a silk pillowcase or silk bed sheet, have slept with it and are not completely satisfied with it, simply return it to us for a full refund of the product purchase price.

RETURN PROCESS FOR SLEEP GUARANTEE

If you're not in love with your MayfairSilk product after sleeping on it for 30 days, send us an email to orders@mayfairsilk.com, quoting your name and order number. Claiming under this guarantee should be made within 35 days of you receiving the product.  We will provide you with a return authorisation number.

Please return products in original packaging, by tracked postage (retaining proof of postage) to the following address. Include a note with your return authorisation number and a copy of the original invoice/packing slip.

Please return items to:
MayfairSilk Ltd c/o Velta Logistics Ltd
Compass House
Witham, Essex
CM8 3YQ, UK.

Please keep a copy of your tracked postage information for returns so that you can track the item.  MayfairSilk cannot accept responsibility for items that fail to reach us.

Once we have received your item we will refund back to the credit card that you originally used to make the purchase. If you received rewards credit for the order being returned and have already redeemed this credit on a subsequent order, then the refund will be less the value of the rewards credit redeemed.

In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. For non-defect returns, we will reimburse for the price of the product only. 

We endeavour to process returns or exchanges within one week of receiving them.

RISK-FREE SHOPPING (All items other than Pillowcases & Bed Linen)

We believe in the quality of our products, and stand by them. If you are not completely satisfied with your MayfairSilk™ purchase, you have not used or washed the product and you return it to us in its original, unopened package within 45 days of the tracked delivery date (the day you receive the product), we will refund the product purchase price in full.

We take great care to ensure that all orders are properly packaged and protected; however, if your order has arrived damaged, please contact us immediately.

REFUND PROCESS FOR RISK-FREE SHOPPING (45 DAYS)

Please return products in original, unopened packaging, by tracked postage (retaining proof of postage) to the following address. Include a note with your return authorisation number and a copy of the original invoice/packing slip.

Please return items to: 
MayfairSilk Ltd c/o Velta Logistics Ltd
Compass House
Witham, Essex
CM8 3YQ, UK.

Please keep a copy of your tracked postage information for returns so that you can track the item.  MayfairSilk cannot accept responsibility for items that fail to reach us.

Once we have received your item and inspected your return, we will refund back to the credit card that you originally used to make the purchase (the product must be unopened and in original condition if returning under the 45-day guarantee). If you received rewards credit for the order being returned and have already redeemed this credit on a subsequent order, then the refund will be less the value of the rewards credit redeemed.

In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. For non-defect returns, we will reimburse for the price of the product only. 

We endeavour to process returns or exchanges within one week of receiving them.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as face masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

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