Our Guarantee - Returns

We want you to feel confident shopping with Mayfairsilk.

• Silk pillowcases: try yours at home with our 30-night sleep guarantee.
• Other full-price products: return within 30 days of delivery, provided they are unused and in resalable condition.
• Faulty, damaged or incorrect items: contact us and we'll put it right.

Before starting a return or exchange, please review the information below to check that your item is eligible and to understand the return conditions that apply.

Then email orders@mayfairsilk.com with your order number and the item you would like to return or exchange. We'll confirm the next steps.

Please wait for our confirmation before sending anything back. Do not send products to our office address.

30-Night Sleep Guarantee

Our silk pillowcases are crafted from pure Grade 6A Mulberry silk in a substantial 25 Momme weight, with our signature soft-touch matte finish.

Every Mayfairsilk silk pillowcase comes with our 30-night sleep guarantee, so you can experience the difference for yourself at home.

Sleep on your pillowcase for up to 30 nights. If it isn't right for you, contact us and you can return it for a refund of the pillowcase purchase price.

For a non-faulty return under the sleep guarantee, return shipping to our UK warehouse is your responsibility.

30-Day Returns

For other full-price products, we offer an extended 30-day returns period from the date of delivery.

To qualify, your item must be:

• unused and unwashed
• unmarked and uncreased
• in resalable condition
• returned with its original, unmarked packaging

For change-of-mind returns, you are responsible for arranging and paying for return shipping.

We recommend using a tracked service and keeping your proof of postage until your return has been received and processed.

Sale Items

Sale items are not included in our extended 30-day returns policy.

This does not affect any statutory cancellation, refund or faulty-goods rights that apply to your purchase.

Sleep Masks

Sleep masks may be returned within the applicable returns period provided they are unused, unwashed, unmarked and in resalable condition.

For hygiene reasons, we cannot resell a sleep mask that shows signs of having been worn or used. Returned sleep masks will therefore be inspected before a refund is approved.

This does not affect your rights if the item is faulty, damaged or incorrect.

Gift Cards

Gift cards cannot be returned or refunded, except where required by law.

Exchanges

If you would prefer to exchange an item for a different colour, size or product, email orders@mayfairsilk.com with your order number and the item you would like instead.

UK Exchanges

For non-fault exchanges, you are responsible for arranging and paying for return shipping. The original item must be unused, unwashed, unmarked and uncreased, with its original packaging in unmarked, resalable condition.

Once we have received and checked your return, we will dispatch the replacement item. We'll confirm availability and any difference in price before the exchange is arranged.

If the item is faulty, damaged or incorrect, we may arrange our Swap It service at no cost to you.

International Exchanges

Please contact us before returning an item for an international exchange so that we can confirm the appropriate arrangements.

Unless we agree otherwise, international return shipping is arranged and paid for by the customer.

Faulty, Damaged or Incorrect Items

Every Mayfairsilk order is carefully checked before dispatch. If something arrives faulty, damaged or incorrect, please contact us as soon as possible at orders@mayfairsilk.com.

Where a fault is visible on arrival, please contact us before using or washing the product where possible. Photographs can help us resolve the issue more quickly.

UK Orders

If a replacement is appropriate, we will normally arrange our Swap It service at no cost to you.

If we ask you to return a faulty, damaged or incorrect item using your own postage, we will reimburse the return shipping cost. Please keep and send us a photograph of your postage receipt.

International Orders

Please contact us before returning a faulty, damaged or incorrect international order so that we can agree the appropriate solution and return arrangements.

How to Return an Item

Once we have confirmed that your return is eligible, please send it to:

Mayfairsilk c/o Velta Logistics Ltd
Compass House
Witham, Essex
CM8 3YQ
United Kingdom

Please include your order number inside the parcel so that our warehouse can identify your return.

Unless Mayfairsilk has arranged the return for you, please use a tracked shipping service and keep your proof of postage until your return has been received and processed.

Mayfairsilk cannot accept responsibility for customer-arranged returns that do not reach us.

UK Returns

For non-faulty UK returns, you are responsible for arranging and paying for return shipping to our warehouse.

Please use a tracked postal or courier service and retain your proof of postage.

International Returns

For non-faulty international returns, you are responsible for arranging and paying for return shipping to the UK.

When booking your return with your chosen courier:

• declare the shipment as Returned Goods / Return to Seller
• include your original Mayfairsilk order number
• where requested by your courier or customs authority, provide the original outbound waybill or tracking number shown in your dispatch email

Please make clear to your courier that the goods are being returned to the original UK seller, rather than being sent as a new sale.

Providing the correct customs information can help prevent delays or additional import charges when the returned goods reach the UK.

Duties, Taxes & International Delivery Charges

International delivery charges and any customs duties or import taxes already paid are not automatically refundable as part of our extended returns policy.

The treatment of duties and import taxes varies by country and the circumstances of the return. Any refund required by applicable consumer law will, of course, be honoured.

Refunds

Once your return has been received and checked, we'll process any approved refund to your original payment method.

We aim to process returns within 5 working days of receipt at our warehouse. Your bank or payment provider may then take a few additional working days to show the refund in your account.

Any Rewards Club credit earned from the original order will be adjusted proportionally to reflect the refund.

Your Statutory Rights

Our 30-night sleep guarantee and extended 30-day returns policy are in addition to your statutory consumer rights and do not affect them.